The Customer Service Division is located at 201 E. Windsor Street, Monroe, NC 28112. We are available Monday – Friday from 8:00 a.m. through 5:00 p.m. and can assist with establishing utility accounts, disconnecting utility accounts, bill inquiries and payment arrangements. Our phone number is (704) 282-4511 and our email address is: firstname.lastname@example.org.
The goal of the City of Monroe is to provide reliable, responsive, quality services to the community at the lowest reasonable cost. We will accomplish this through courteous, personal service to meet customers’ unique needs while making Monroe a better place to work and live.